Customer Service Agent

The Customer Contact Representative Plain is responsible for acting as a liaison, between customers and the company. Assists with complaints and different services as required by the customer. Coordinates the handling of difficult and/or unusual situations.

Responsibilities not listed.

• Associate Degree or equivalent.
• Excellent communication skills.
• Ability to type.
• Knowledge of administrative procedures.
• Data collection and ordering.
• Strong decision and problem solving skills.
• Demonstrate flexibility and adaptability to work in a fast moving and challenging environment.
• Proficiency in MS Office (Word, Excel and Power Point).
• Intermediate knowledge of the structure and content of the English and Spanish Language.

• Deal and respond customer inquiries either by telephone, electronically or face to face.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Provide pricing and delivery information.
• Perform customer verifications.
• Set up new and manage customer accounts.
• Process orders, forms, applications and requests.
• Raise unsolved requisitions to a higher level resource.
• Keep updated records of customer interactions and transactions, details of inquiries, comments and /or complaints.
• Prepare and keep updated customer database and activity reports.
• Maintain effective communication with departmental resources for problem  resolutions.
• Perform specials projects and other related duties as assigned.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.